Terms and Conditions
This web site is owned and operated by NewsGripper Ltd who are dedicated to your satisfaction. If you have any suggestions or comments or, if you need to contact us, please email us using the link on the contact page or use the details below.
Our Contact details:
Unit 26, Fallings Park Industrial Estate, Park Lane, Wolverhampton, WV10 9QB United Kingdom
Phone: (44) 01902 307700
Fax: (44) 01902 307575
Email: sales [at] newsgripper [dot] com
Vat Registration Number: 748 0228 32
Making A Purchase: - Making a purchase could not be easier. Just browse through our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment through an accredited payment service provider who handle your credit card transaction in a highly secure environment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, MasterCard, and Switch.
Prepayment by credit card or cheque is required for all orders unless you are a regular customer or have account facilities with us. The minimum order value for account terms is £500 there is no minimum order value for credit card transactions.
Shipping and Handling: - Most of our UK and international shipments are made via UPS or Interparcel but other courier, airfreight or shipping arrangements are available.
The cost to send a package to most UK business addresses in the mainland areas is £9.75. Northern Ireland and other so called 'out of area' destinations are subject to a £13.50 surcharge. Out of area destinations; all of Northern Ireland and UK postcodes AB37-AB38, AB44-AB45, AB53-AB56, CA18-CA27, HS1-HS9, IM, IV14-IV28, IV30-IV32, IV36, IV40-IV56, IV7, IV9-12, KA27-KA28, KW, LA15-LA23, PA20, PA21-PA38, PA41, PA42-PA49, PA60, PA61-PA78, PA80-PA88, PH17-PH26, PH30-PH44, PH49-PH50, TR21-TR25 and ZE. Please note, an extra charge of £1.30 will be added to the £9.75 carriage surcharge for all residential addresses.
Export orders are subject to quotation. The web-site will take an approximation of the shipping charge. On receipt of your order we will check the actual shipping cost and advise you if it is more or less than has been reserved against your credit card.
Signed for Service: - The package will not be left unless, someone from the household or business where the package is going to receives the package and signs the courier’s slip. If no one is home or, no one is available to sign, the package will not be left. The courier will normally leave an advice note and make further attempts to deliver. Arrangements can also be made by you to collect the package from the courier's depot.
Delivery Schedule: - We process your order right away. We will normally manufacturer and send your order to you within 7/10 business days and for UK deliveries, delivery is normally the day after the despatch date. International orders are generally sent via UPS, FedEx, DHL, DPD or TNT and deliveries are normally within 2/3 business days after the despatch date but special delivery, shipping or airfreight arrangements can also be made.
Back Orders: - If your item cannot be manufactured within a time frame of 7/10 business days, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges: - For orders made from the UK or the European Union, 20% VAT is added. For European countries outside of the UK if you advise your VAT number in the correct format we do not charge VAT. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.
Customs duty: - The buyer is responsible for any customs duty that may be payable on overseas orders.
Credit Card Security: - In keeping with latest Credit Card Industry standards, we use the services of a payment gateway SagePay who are one of the UK’s most respected accredited payment service providers. This means that your credit card details are not transmitted to us or seen by our company or stored on any web-site.
Contacting us: - If you need to reach us, please email us using the link on the contact page, alternatively, you can call on 01902 307700 (International +44 1902 307700) or fax us on 01902 307575 or write to us at Unit 26, Fallings Park Industrial Estate, Park Lane, Wolverhampton, WV10 9QB United Kingdom
Returns Policy: - Any goods damaged in transit must be notified to us within 3 days of delivery. Please keep all of the packaging for inspection by the courier company. If you wish to return the goods for any other reason, we will exchange or accept return of goods subject to colour finish and a re-stocking charge of 20%. If the items are bespoke or a non-standard finish, we cannot accept returns. The goods must be returned to us at your risk and expense, free of any damage.